Property examples: Urban Chic, Coastal Beach House, Mountain Cabin, and Suburban Home.

StayTurn

StayTurn host library

If you find damage after checkout, what happens next depends on paperwork you gathered before anything went wrong. This library is educational only: it does not tell you whether any specific situation qualifies as damage, and it does not predict any claim outcome.

StayTurn is an independent tool, not affiliated with, endorsed by, or sponsored by Airbnb or Vrbo.

Start with the basics

Vrbo Damage Deposit Basics: How the Process Actually Works

A plain-language walkthrough of how Vrbo security deposits work for hosts, and how that differs from Airbnb's separate Host Damage Protection program.

What Airbnb Host Damage Protection Actually Covers

A breakdown of what falls inside and outside Airbnb's Host Damage Protection program, based on the published program terms.

Security Deposit vs Damage Protection: What Is the Difference

A comparison of traditional security deposits and platform damage protection programs, and when each one applies.

Understand the timing topic

The 14-Day and 30-Day Clocks

A guide to the timing provisions in Airbnb's Host Damage Protection Terms, with the full term language and practical record-organization notes.

Know the review policy

Published Reviews Policy: What Hosts Should Record

What the published Reviews Policy and Host Damage Protection Terms say about public responses, removal mechanics, and recovery timing, quoted from the primary pages.

Build the habit

The Host Damage Evidence Checklist, Explained Item by Item

A walkthrough of the free evidence checklist tool and why each item on it exists, aimed at hosts preparing for a possible claim.

How to Document a Turnover Before and After Every Guest

A step-by-step routine for photographing and logging each turnover so a host has a consistent record for every stay.

Your First Turnover With a Cleaner Schedule

How a host and a cleaner agree on one window, share one link, receive the response, review the work, and record the decision with the stay, in the web app with a connected workspace.

Organizing Receipts and Invoices for a Host Damage Claim

How to keep repair and replacement receipts organized and tied to the right stay so cost evidence is ready if needed.

Why Photo Timestamps and Provenance Matter for Host Claims

What timestamp and provenance information photos need to carry, and simple habits that keep that information intact.

Wear and Tear vs Guest Damage: Where the Line Is Drawn

How normal wear and tear is typically distinguished from guest-caused damage, and why that distinction affects a claim.

Building a Stay-by-Stay Evidence Habit as a Host

How to turn turnover documentation into a repeatable habit across every stay, instead of scrambling after a claim arises.

Free tools

Host damage evidence checklist tool

A free, printable checklist.

Turn cost calculator

Calculate what each turn costs from the amounts you enter.

Methodology and sources

Where every figure and citation on these pages comes from, and what StayTurn does not do.

None of this library, and none of these tools, files a claim for you. These education pages do not submit claims, alter original files, create evidence or promise an outside outcome. Product provider actions have separate connection and confirmation requirements. What StayTurn does is keep the before photos, receipts, and turnover notes you already collect together, stay by stay, in one dated record you own. Local records need no account. Sign in to use a connected workspace, where saved records synchronize with server-managed encryption.

If you want that organization handled for you rather than assembled article by article, see StayTurn Solo, a $19.99 one-time Solo kit.

Inside StayTurn

Alongside the cleaner schedule, the web app brings six areas of hosting work into the stay record.

Bookings: preview imported reservations and resolve changes before applying them. The source calendar stays unchanged.
Claims and disputes: organize the stay facts, documents and a supporting case package. A case record is not a submitted claim or an approved outcome.
Platform contact: prepare a contact request and track its recorded status. Sending depends on a supported, activated provider connection and an explicit host action.
Insurance: keep policy and case information beside the stay. Provider quotes, cover and claims depend on the connected service, its eligibility rules and its decision.
Marketplace: organize service requests and provider responses. Provider onboarding and payments require activated services; a saved request does not establish a booking or payment.
Guest assessment: record specific observations and their sources. The documented-stay-behavior score uses reviewed criteria, without predicting guest risk or making booking decisions.

The cleaner still responds through a shared link, with received files waiting for the host's review. Connected work needs an account, internet access and the relevant service. Backups preserve supported local records; provider receipts and shared-service state require their own verified recovery. Clearing storage or losing an export can still lose a local copy.